How can I appeal the decision?

[mahiela]

Hello guys, I have a closed case, in buyers favour but is unjustified. How can I appeal the decision? I don't find an option to appeal

[kernowlass · Accepted solution]

@mahiela 

You can only appeal if you have new evidence not available to paypal at the time of their original decision.

Appeal by contacting customer services.

https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--HELP378

[Jimbo661]

The PayPal advice is that you have 10 days to appeal a decision. I've had near £1,500 taken from my account which PayPal says they cannot find an a unauthorised payment. However I can't find an appeal pathway.

[mahiela]

Message them, they will reopen the case

[cyngb]

They sent me a denial ON THE SAME DAY as I responded to their request for more proof of payment (as if that isn’t obvious since it was paid via PP). They just sent the request yesterday. I assumed they were wanting to see the actual cc transaction so I sent that and they denied anyway. WTH!

A) if I misunderstood they could have clarified what they wanted. I offered to also provide email trails with the vendor if they needed them.

B) they didn’t give me 24 hours to respond and

C) THERE IS NO APPEAL BUTTON.

Am I surprised? NO. Paypal has always had the worst, most unresponsive customer service in the world (unless apparently they are denying a claim). I look forward to them getting more competition. I have been a loyal customer for decades but would gladly dump them for a better company. They are fine until you actually need help. Thiel’s legacy lives on.