How to stop this scam: HONG KONG SOOUYA TECHNOLOGY LIMITED

[TwoRoses1]

As a test, I paid $1.49 to locate my phone. Never located.

They want to take a monthly amount. None of their emails work.

How do I block them?

[kernowlass]

@Akanikki 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description or you receive a totally different product.

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.

If you lose because the seller provides a fake tracking number then post back here for more advice.
If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.
If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.

[Akanikki]

I have not reseived or gotten whatever they sell I can not get a hold of them. And this morning PayPal says it's usual activity for me ? NO ITS NOT !!! I'm not done what do I do now ?

[Fatoumatajabbi]

I’m currently going through the same thing. Unfortunately for me, i somehow got into a subscription and they’re saying it’s authorized

[PayPal_Bindu]

Hey @Fatoumatajabbi,

Welcome to our community help forum and thanks for posting!

I certainly understand how concerning this can be for you. It sounds like you created a Billing Agreement/subscription with your seller during a checkout. A billing agreement/subscription authorizes a merchant to take payment from a customer's PayPal account when they make a purchase from the merchant’s website. As a buyer, you must agree to the Billing Agreement before a merchant can take a payment from your PayPal account. 

Firstly, I would recommend you to cancel the subscription with the merchant to avoid future scheduled payments and try to contact the merchant to request a refund. As you've already disputed the charge in PayPal, please reach out to our support team to try to appeal the outcome. You can reach out to our team through the available contact options at the bottom of PayPal page for additional assistance. Support is also available through Facebook, Twitter and Instagram pages. 

Best wishes,

Bindu

[Vlw432]

Hong Kong Soouya IAT is not showing as a subscription on PayPal but comes out of my bank account allegedly from PayPal.

[kernowlass]

@Vlw432 

Best talk to your bank as it may be going direct via a debit card via the sellers paypal card  processor.

[Vlw432]

Thanks for responding. I actually found it on my other PayPal account and was able to stop the automatic payments.

[Squirrelnest]

Is this company light? HONG KONG SOOUYA TECHNOLOGY LIMITED

[Jimmyz761]

I keep getting charged for my company called Hong Kong show you Technologies and I can't get a hold of email or any way to cancel it

[sharpiemarker]

@Jimmyz761 

1. Go to Settings.
2. Click the Payments tab.
3. Click Manage Automatic Payments.
4. Click the merchant.
5. On this page, you can cancel the automatic payment and change the backup funding source.

Remove permissions:

1. Go to Settings.
2. Click Data& Privacy.
3. Select an available feature and edit if needed.
4. Click Permissions you’ve given to keep track of the data and permissions you’re sharing with the apps and sites you use.

Then report the recurring payment as unauthorized:

1. Go to the Resolution Center and click Report a Problem.
2. Select the payment and click Continue.
3. Select Unauthorized activity in your PayPal account > I suspect the subscription or recurring payment was set up by someone else