Is Actitech Ltd linked to a fitness app?

[Lauraleibe]

Does anyone know who Actitech are and why they took unauthorised money from my Paypal? Is it possibly a yoga/fitness app I purchased for half the amount (to trial it)and now they are just taking money automatically?!

[PayPal__Jyoti]

Hello @Vomf1960  

Welcome to the PayPal Help Community and thanks for posting here!

I do understand your concern regarding the unauthorized transaction on your PayPal account. The security of your account is extremely important to us. PayPal has an extensive system of security protocols and controls in place to ensure a protected system for it's users. Kindly refer this article to know how you can report an unauthorized transaction or activity on your account www.paypal.com/cshelp/article/help136 . Incase you need any additional help please reach out to our Customer Support Team by accessing the link given www.paypal.com/cshelp/contact-us .

Hope this information helps,
Jyoti

If you feel this or any other post helpful, please enrich the community by giving kudos or accepting it as a solution.

[yemyatoo]

1. Re: Is Actitech Ltd linked to a fitness app

[Sruthi2729]

I was charged 66€ today for no reason from Actitect limited. What is this for? I have made no subscriptions. PayPal doesn’t seem to care in assisting with this issue. What do I do?

[saminbarbate]

You have to go into your PayPal account & actively cancel the subscriptions, there is no way to do so via the PayPal ap & regards Actitech, you have to go old school & try via email.

Regards cancelling in PayPal, its a bit fiddly finding the page, but somewhere in their "help" you will find "all subscriptions" & then it is as easy as pie to cancel. You will then receive a charming email from Actitech thanking you for having been a loyal client & not to hesitate to sign up again in the future, the cheek of this company beggars belief.

That PayPal allow this to continue is mind boggling.

[saminbarbate]

Hi,

I too had to payment taken totaling 80 euros (£66 pounds sterling or $88 US) two or three months back.

I had clicked on a $6 trial, having no idea that this appalling company then has you signed up to monthly payment of 40 euros (I am in Spain), it is up to you to make sure that the monthly standing subscription in PayPal is cancelled, Imanaged to do this myself, thogh PayPal will probably do it for you if you can't find it.

I was lucky, I opened two cases in PayPal, then immediately cancelled the subscription.

The first went through without a glitch, the second was more problematic, I then discovered that a company by the exact same name (thankyou Google), had ceased trading in the UK a few years back & was able to use that to have PayPal find in my favor for the  second case.

It is the luck of the draw, some like myself are supported, others not. Though have to admit to being astonished that PayPal allow this to continue, there have been countless thousands of people like us.

You have to laugh, when I received my "trial" plan, that which was meant to kick start my drive to the better body, I received page after page of beautiful bodies, sunlit interiors with top of the range machinery, gorgeous people participating in wonderful outdoor pursuits, around 15 pages, it actually sucked all the ink out of my printer, but had not a single page of exercises LOL

Good luck

[Stoc1969]

I have been charged today by this company. I did not authorise this , how do I stop it ?

[Jmmize]

I also have been charged for a subscription that I did not authorize.  Why does Pay Pal continue to represent them through/with payments.  They should stop working with a company once they have this many complaints.  

[Shelley2030]

I’ve been charged from Actitech Limited and I have no idea what it is! Can someone please inform me if it’s linked to something else? Thank you!

[kernowlass]

@Shelley2030 

Do a google search or a search of this forum and then..........

Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > "manage pre-approved payments.''

[Ainemc]

Thank you🙂