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Daniellegge123 · ‎Nov-14-2024

Hi can anyone help me Had an email from Just Eat tonight about an order placed in London (im in devon) checked my bank nothing pending so i thought it was a scam (also nothing in my just eat account which i never use) but now had a paypal email so i log in and the transaction is sat as pending. I dont know if just eat or paypal been hackes and i dont know what to do

samsnow850 · ‎Nov-14-2024

Hello Daniellegge123,

I understand how concerning this situation must be. Here’s what you can do:

Do Not Interact with the Email: If the email from Just Eat seems suspicious (and especially if it came from an unfamiliar email address), do not click any links or provide any personal information. It’s possible that this could be a phishing attempt.
Check Your PayPal Account: Log into your PayPal account directly (by typing www.paypal.com in your browser) and check if there’s any pending transaction from Just Eat or another unfamiliar source. Do not use any links from the email.
Review Your Just Eat Account: Even if you don’t usually use Just Eat, log into your Just Eat account directly and check if there’s any record of an order placed from your account. If you see something you didn’t do, you can contact their support immediately to report the fraudulent activity.
Contact PayPal Support: If there is a pending transaction on PayPal that you didn’t authorize, contact PayPal’s customer support right away. They may be able to freeze the transaction or investigate further. Make sure to mention the suspicious email from Just Eat as well.
Change Your Passwords: If you suspect your accounts (PayPal or Just Eat) may have been hacked, it's a good idea to change your passwords immediately. Use strong, unique passwords for each account and enable two-factor authentication where possible.
Report Fraud: You can report this as fraud to PayPal through their Resolution Center. This allows PayPal to investigate and potentially reverse any unauthorized transactions.
Monitor Your Bank: Although there’s no pending transaction yet, keep an eye on your bank statements for any unexpected charges. If something unauthorized shows up, report it to your bank as well.

Stay cautious and secure your accounts as a first step. Best of luck resolving this!

Best regards,
Samuel

Daniellegge123 · ‎Nov-14-2024

I cant find how to contact paypal there is a pending transaction in activity and it matches the juat eat value and shows as pending. There are no orders in my juat eat account

samsnow850 · ‎Nov-14-2024

Hi Daniellegge123,

It’s good that you found the pending transaction in your PayPal activity, but since you didn’t authorize the order, it’s important to act quickly. Here's what you can do to resolve the issue:

Contact PayPal Support Immediately: Since you’ve already found the pending transaction, you can contact PayPal directly for help. Here’s how:
- Go to www.paypal.com and log into your account.
- Scroll down to the bottom of the page and click "Contact Us."
- Select "Resolution Center" and then choose "Dispute a Transaction" or use the “Help” option to reach a representative. You can also reach PayPal support through their mobile app or by calling their customer service.
Dispute the Transaction: Since the transaction is pending, you can open a dispute. Here’s how:
- In your PayPal account, go to Activity and find the pending transaction.
- Select "Report a Problem" and choose "Unauthorized Transaction" or "Dispute Transaction."
- Follow the instructions to report the transaction as unauthorized.
Secure Your Account: As a precaution, change your PayPal password immediately, and enable two-factor authentication (if it’s not already set up). This will help protect your account from further unauthorized access. Do the same for your Just Eat account, even if you don’t use it often.
Monitor Your Bank Account: Keep a close eye on your bank account for any further charges. If anything suspicious shows up, report it to your bank.

By reporting the transaction and securing your accounts, PayPal will be able to investigate the fraudulent activity and potentially reverse the charge.

Good luck, and I hope this gets resolved quickly!

Best,
Samuel

Perez9 · ‎Nov-15-2024

Hi, I was also sent a email from Just Eats at approx 23:30 on the 14-11 for a transaction for £16:58 ordered via Gopuff, the order was sent to an address in London Kensington, I don’t have accounts with either so confused how I’ve been hacked, I’ve contacted PayPal and changed my password.

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