Nickname and real name

[Vellisllava]

Hello! We don’t understand English but I need help! My boyfriends using his old account which has a nickname on it, he had worked with this account, he had send money to me from it and he can receive but he can’t withdraw it! Last weeks we send his ID card to PayPal to see that he is a real person and he withdrew the money, but now he is limited again , we are speaking Bulgarian and we can’t understand what exactly they want from us and he is nervous cause he can’t take his money back… HELP

[kernowlass]

@Vellisllava 

If the name on the account is not a name that was ever your legal name, it is not likely that a name change will be possible. Names can be changed on an account in the following circumstances:

A legal name change

A minor misspelling

And in the case of an account for a registered business, a change in the designated contact for the company.

However a name on a PayPal account may be reviewed to potentially be changed from a nickname to a legal name if it's clear and very commonly understood to be a shortened version of the name such as Rich for Richard, or Jen for Jennifer. 

Changing from a fictitious name to a legally recognized name however is not something that is supported.

[Vellisllava]

Thank you so much! Could you please tell me if you know if there is way to withdraw the money and then to close the account? I have read something about withdrawing the money after 180 days but I’m not sure if I had understood right… Thank you again

[kernowlass]

@Vellisllava 

Even if the account was limited and so you couldn't withdraw the funds until 180 days you would still only be able to withdraw it if your legal name was on the account. The funds in the account belong to the person named on the account who has a legal document to prove its their name.