PayPal account locked for 180 out of nowhere

[yuruze]

Hi guys, im currently struggling because paypal locked this account for 180 days.. All my money is still there. I just verified my ID & they locked me out of nowhere. is there any solutions guys? i need that money for college 😞

[kernowlass]

@yuruze 

They didn't lock your account for 180 days, it would be a permanent ban from using Paypal BUT you may be able to access your funds after 180 days.

If you have been told your Paypal account has been permanently limited then Paypal tends to hold any funds for 180 days. This is the same time frame that buyers have to open Paypal disputes.

If no disputes are opened in 180 days then normally you are allowed to withdraw the funds. That is as long as you are over 18, account is in your legal name and the account is registered in the country where you reside.

Sometimes they confiscate funds under this policy.
https://www.paypal.com/us/webapps/mpp/ua/useragreement-full?locale.x=en_US#actions

Paypal also may request further documentation from you before you can withdraw those funds.

You can rarely appeal a permanent ban but if you want to try then.............

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a private direct message via Social Media on Facebook, Twitter/X, or Instagram pages.

[yuruze]

it was actually because of wrong region. i accidentally registered on US instead of my country.

[kernowlass]

@yuruze 

Then its unlikely you will ever get the funds as you can't use another countries paypal account.

If the funds are completed and the sender sent using goods/services then tell them to file a paypal dispute for the appropriate reason (non receipt) if you were due to send something and then when they get their money back after escalating to a claim they can pay you to the correct account? 

[yuruze]

so there's no hope? what if they send us the money so long ago? will it work?

[kernowlass · Accepted solution]

@yuruze 

As long as they paid using goods/services then they have up to 180 days to open a paypal dispute.

Whether (once escalated to a claim) they win or not is another matter for customer services to decide.