PayPal scam protection not what it used to be

[aladrin]

PayPal used to provide excellent scam protection for buyers, which is how PayPal was able to become a successful business. It's just not the case anymore. You're now forced to try "sort it out" with the scammer and ask them for a refund - we all know how that will work out! I don't even really see a point in using PayPal anymore. I don't think I will be.

[Ridox01]

Hi there, I'm sorry to hear about your experience. PayPal still aims to provide strong protection for its users, but I understand your frustration. It's always disappointing when things don't go as expected. If you haven't already, I'd recommend reaching out to PayPal support directly and providing all the details of your situation. They can often offer more personalized assistance. Also, consider using PayPal's Resolution Center, which is specifically designed to handle disputes and issues like these. Your feedback is valuable, and I hope it gets better for you soon. Best regards, Ridox

[Ollers]

PayPal is complicit in fraud. I provided proof that I was scammed and they sided with the seller. It’s now clear they do so as they profit from it. I will add…they agreed that the company was Fraudulent and that I had been scammed. I also paid on my credit card as legally they should reverse CC transactions specifically as on a CC you can reverse fraudulent transactions but PayPal won’t…because they profit from it. It’s disgusting.

[Cydios]

I got scammed by a seller in China. It wasn't a significant amount of money, but it's the principle that matters. After disputing the charge, the seller responded by providing a tracking number, only after I initiated the dispute through PayPal. The tracking number showed my correct street but not the house number due to privacy reasons. This scam works by sending the package to another house on the street, likely containing an empty box or a rock, so the tracking shows "delivery made to [street name]."

I confirmed with a USPS agent that the house number was incorrect, but they couldn't disclose the actual house number. When I initially opened the dispute, the refund was sent back to my bank. However, the seller won the dispute with the fraudulent USPS information, and the charge reappeared on my PayPal balance.

I contacted PayPal's assistant and eventually spoke to a live person. Unfortunately, the system doesn't provide an option to fully explain the situation, offering only a few predefined options. The seller offered a refund if I returned the item to China, even though the tracking showed it came from Michigan. The PayPal agent didn't seem to understand my issue and advised me to dispute it through my bank, despite my repeated explanations that the charge was on my PayPal account. When I asked to escalate the issue, I was ignored. It felt like they were responding with canned responses without really listening to my concerns. 

I don't want any penny to go to this scammer. The charge was a little over 50.00. Again not a big deal to me, but paypal doesn't back the consumer.. only the seller.