Paypal account used for Fraudulent payment without my knowledge.

[Winterz18]

Two days ago I received a charge towards my paypal from a mobile video game that I do not own nor have ever touched. 
upon receiving a notification and Email receipt from paypal I immediately reported it and requested a refund. 
I received a response two days later saying that the charge was valid and authorized 

I am not being given the option to escalate or dispute this Judgment and I'm extremely frustrated. 

I don't have recurring payments, nor do I have any family or friends that have access to my paypal or play this game in particular

I do not and NEVER have spent money or provided my paypal for mobile game services of any kind 

I even did investigation of my own and tracked down the account name that stole my paypal and provided evidence of this to them however I was ignored.

What can I do. Paypal refuses to assist me and the game company in question says they do not give refunds however will respond to Paypal to assist if reached out too. 

[RayBarter]

I am having the same problem. Bought a cordless dryer and the company keeps taking money. PayPal say the transaction has been authorised but it hasn’t. Tried to contact PayPal but that is a complete waste of time. Can’t speak to a person to expain. Next step will be to cancel my PayPal account

[PayPal__Jyoti]

Hello @RayBarter  

Welcome to the PayPal Help Community and thanks for posting here!

I do understand your concern regarding the safety of your PayPal account. The security of your account is extremely important to us. PayPal has an extensive system of security protocols and controls in place to ensure a protected system for it's users. If you feel that an unauthorized party is trying to access you account or is in possession of your personal data, call us immediately and report it to our team. We can temporarily freeze your account while we investigate the incident. You can reach out to our Customer Support Team by accessing the link given https://www.paypal.com/us/cshelp/contact-us .


Hope this information helps,
Jyoti

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[Fran94600]

Hello. I have the same problem. 5 times the same game bought for 221 euros. I contested the dispute with PayPal. PayPal closed the file. I never bought 5 games (the same game in 5 copies) and I never validated the transaction. The seller does not want to know anything, the keys have been used. What to do? It is obvious that it cannot be me. Thank you for your feedback.

[Winterz18]

No reply to the poster in question but you've responded to someone threatening to stop using the service? I don't understand. No actual intention of resolving issues just retaining customers. That's the nail in the coffin

[PayPal_Ajay1]

Hello @Winterz18  

Welcome to PayPal Community Forum and thank you for posting!

I understand your concern about the unauthorized transaction on your account. You can refer to this article to understand how you can report an unauthorized transaction www.paypal.com/cshelp/article/help136. Incase, you have been informed by the team after investigation that there has not been any unauthorized transaction and you are unsatisfied with the response I would recommend you to contact our customer support team through the available contact options so that our advisors can investigate the case and help you accordingly. You can connect to your Support Team by clicking the contact us option at the bottom of PayPal page.


Regards,
Ajay

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[Fran94600]

«  You can connect to your Support Team by clicking the contact us option at the bottom of PayPal page » Where ? I just found the support in IA Thks