Received Money gone to span folder

[cssbose01]

Dear all Please support me yesterday my friend send me a money 300usd but paypal not credit money in my paypal wallet. Money goes to spam folder and say again send for 200usd then total 500usd will be credit to your paypal account. My friend again send to 200usd but this money also goes to again spam folder and paypal not credit to my account. And now paypal says first you refund 200usd to your friend then we will credit money to your paypal account. What is this i dont know. I am very disappointed from paypal services. Please anyone support and suggest me how we get my money .

[sharpiemarker]

@cssbose01 

I think your friend is not a “real” friend but a scammer. This is not how PayPal works. PayPal will never ask you to refund in order to receive money or to send money to receive money. PayPal fees are automatically deducted from incoming payment. The emails are likely fake that’s why it goes to your spam folder.

If someone said they paid but see no money or record of payment in your account, they are either scamming, you didn’t confirm your email address and/or sender sent money to wrong PayPal email address. 

[cssbose01]

But my friend send me the transaction details that is right and first when he send me 300usd then PayPal say your account is not a business account so can request to send 200usd again But now i am converted account to business account. But 200usd again gone to spam folder

[PayPal_Bindu]

Hey @cssbose01,

Welcome to our community help forum and thanks for the help @sharpiemarker!

I understand your confusion here. When someone initiates a payment to your PayPal account, you will always receive an email with the details of the payment and the same will reflect in your PayPal activity. All PayPal accounts allow you to send and receive payments. PayPal will never ask the customers to upgrade their accounts or refund the amounts in order to receive payments. 

If the email is landing in spam folder, it means you're not receiving a legit PayPal email. Please forward suspicious emails or messages to phishing@paypal.com.

I hope this information helps,

Bindu