Received email from Pay_pal Customer Support via docusign about a bitcoin purchase I never made

[alystraea]

Is this email valid? It has a docusign email address.

Of course I didn't click any link to review document. I have never bought bitcoin and definitely am not in Mongolia.

[Removed]

[PayPal_JonK]

Hello @alystraea, 

Welcome! Thanks for visiting PayPal's Community Forum. I'm sorry to hear there's been some confusion around an email you've recently received. In short, no, PayPal does not send emails from a docusign email address. You can find more about how to Spot fake, fraudulent, or phishing PayPal email or sites here. 

I hope that helps!

 - Jon K

[GreenWoodPecker]

This seems to be a reoccurring thing. I have recieved 5 of those e-Mails jus yesterday. Additionally there is a thread in the docusign community (although much less helpfull) https://community.docusign.com/payments-99/paypal-docusign-scam-4466
Is there anything you can do about that?

[Djperry927]

Same!!! 3 today! All for the “Coinbase” with identical transaction numbers. This one ALMOST got me!! lol Picture of PayPaI Customer Account Security Cell PayPaI Customer Account Security Cell <redacted cell> Dear valued PayPal customer, We are writing to inform you about an unauthorized transaction of $589.32 that has been identified on your account, linked to a purchase from CoinBase Inc. This transaction occurred today at the current time in US Eastern Time and originated from a specific location. The transaction details are outlined below: Transaction ID: X345678901DEF Amount: $589.32 Payment Method: Bank Payment To protect the security of your account, we strongly recommend disputing this transaction immediately. If you have any concerns or require assistance, please do not hesitate to contact our dedicated support team a[Removed. Phone #s not permitted]. Your prompt response is vital in effectively addressing this issue and preventing any further unauthorized charges. Ensuring the security of your account is our top priority, and we are fully committed to helping you resolve this matter. Thank you for your attention and cooperation. Warm Regards, PayPal Support Team [Removed. Phone #s not permitted]

[AddieE]

Received the exact same email 3x today! Looks quite legit at first glance. Transaction id is bogus and of course I've never done business with coinbase. Which I think is all fraud anyway according to the multiple emails I get weekly saying "your attempted login has failed." Customer Safety Bureau [Removed] Hello, there We need to inform you about a recent transaction of $589.32 on your PayPal account that wasn't authorized. This was made with CoinXBase Inc. on October 25th Here's what you need to know: Transaction ID: X987654321ABC Amount:#$589.32 Payment Method: (Bank Payment) Time Zone: US Eastern Time To ensure your account's security, please review and dispute this transaction if it wasn't made by you. If you need any assistance or have questions, feel free to contact our support team a[Removed. Phone #s not permitted]. Acting quickly will help prevent further charges. We prioritize your account's safety and are committed to assisting you in resolving this matter. Rest assured, we're here to help every step of the way. Thank you for your prompt attention. Best regards, PayPal Support Team [Removed. Phone #s not permitted].

[PayPal_Shradha]

Hello @AddieE,

Thank you for your post and welcome to the community! 

We are sorry to hear that you have received a email notification mentioning PayPal in it. What you describe receiving is a common ploy that fraudsters use to trick people using email. Whenever you receive this type of notifications and email, then always check your resolution centre by log in to your PayPal account. If you didn't find any related details in the resolution centre means it's a fraud. Here's a great Help Center article on How to spot fake, fraudulent, or phishing PayPal emails or websites. There's also some information here that may be helpful, and this article as well. 

You can also reach out to our customer support team to know what can be done next or to get an understanding of the possible solution to the issue raised. Please reach out to the Support Team during business hours by clicking the Contact option at the bottom of PayPal page.

I hope that helps!

Warm Regards,

Shradha

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