Scam invoice that PayPal have appeared to have paid

[bobbyhoskino]

Last week I received an invoice from paypal.com for $5000 USD from some company in Arizona.  This invoice was fraudulent as I have never ordered the items listed and I am based in the UK.  I immediately reported the invoice on paypal.com as a fraud however a few days later I received another email from paypal.com saying they had paid half of the amount.  I went to my paypal.com account and can find no trace of the transaction.

Clearly this is a lot of money.  Can anyone tell me why I received this original invoice? Why have PayPal appeared to have paid half from my account? And why on earth aren't PayPal communicating with me to tell me that I haven't lost money to fraud?  Many thanks

[PayPal_Shradha]

Hello @bobbyhoskino,

Thanks for visiting PayPal's Community Forum. 

I can understand receiving this kind of notification can be a bit confusing. If you do not see a transaction on your PayPal activity like the one referenced in the text or email notification, it's most likely that text or email was not from PayPal. Here's a great Help Center article on How to spot fake, fraudulent, or phishing PayPal emails or websites and What are common scams and how do I spot them?

I hope that helps!

Warm Regards,
Shradha

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[bobbyhoskino]

Thanks for replying.  The emails are definitely from PayPal and not spam.  I've checked the email headers.