I logged into the community to see if anyone else has had a similar thing happen to them. I was quite surprised at how many posts have mentioned the same thing, yet I hadn't noticed anyone point out the obvious. Firstly I'd like to point out I had a faultless, safe account way back when PayPal began trading and I was using it along side eBay.
In 2023, I started receiving notifications about transactions being made using my account...money was not taken by any one individual but two donations were made to charity, one transaction to a random @ AOL email address and several payments made to random unrelated online businesses. I managed to stop my card via my banking app and then received an email to say that my phone number was changed, my name on the account was changed and then this person submitted a request to close the account.
Barclays bank have managed to stop single, unrelated transactions on my card within minutes. Calling me the same day and confirming the unauthorised transactions have been resolved and saving me a lot of grief.
PayPal have played ignorant to the activity on my old account, it's either that or stupidity, because I was asked the most ridiculous questions relating to this incident. No one gained anything financially from the hacked account, my money was spent and then the account was closed. To add insult to injury, I was told NOTHING can be done about the closed account regardless of the money spent, account name change etc.
I had to fight to get any of my money back but I eventually did. A child could understand the timeline of events, yet I was given many excuses.
Using my old email address, I setup a new account. There are new terms and conditions, new rules for using my new account. At present, a large amount of money is on hold, Paypal are with holding money and anyone with an ounce of intelligence knows why that is good for them. Why would a loyal customer receive treatment like this?
Breaking this down in simple terms...my old PayPal account, secure with 2 step authentication, is "hacked" money disappears, account is close permanently, new account is required. New account comes with terms and conditions. I have seen this has happened to many users. This is starting to feel like an inside job. Customer service representatives struggle to answer basic questions, although your account is transparent to them, they cannot share information with you about how your account has been breached. It has all the signs of utilising Ai to strip people of old accounts and bring them in line with new T&C's. There is no rhyme or reason for the above otherwise. @ai @hacking
