Unauthorized Bank Transfer to Citibank and I lost my PayPal Balance

[danialfin]

Yesterday, I received an email from paypal on January 18th 2024, at 6:24 PM saying that i've transferred my entire balance $258.31 USD to unknown and unauthorized "CITIBANK NA [removed]".  I lost all my paypal balances. 

I have reported the problem this unauthorized transaction to PayPal Resolution Center but after they reviewed, the result is: "We've reviewed your unauthorized activity case, and determined that there was no unauthorized use of your PayPal account." and then Case Closed and cannot report this problem again! damn..! what happened?

What I don't understand and doesn't make sense is why suddenly there is a new bank account called "CITIBANK NA [removed]" but there is no notification to my email about adding a new bank account. It suddenly happened and all my money was withdwarl without permission.

[Grimreepr]

Log in to your PayPal account, check the registered email.  I am willing to bet they changed it, then did the withdrawal.  That way the email of the activity went to an email account you do not have access too.  Either that or they had access to your email account and deleted the email before you could see it.  Either way, I would be changing the login password for my email account as it is more than likely hacked as well.

Is 2FA enabled on your account? 

Is your email account accessible from your phone?  If yes, have you saved the login information to it so that you do not have to enter it every time?

If 2fa is enabled and you use an authenticator, is it on the device that you check your email from?  Is that self same device used to receive SMS messages?  If all these are "yes" answers, then you have no security what so ever.  Someone grabs your phone for 30 seconds, since all the info is right there, within 30 seconds they can steal your cash, your id, your life.  Sadly, you wont be any the wiser until emails start coming in. but by then, the damage is done.

One final question, did you click a "resolution center" link contained within the original email?  Was the email from [removed]

Go to www.paypal.com. click on the "help" at the top, then scroll down to the "Contact Us" link, click that and then choose Phone, email or online chat.  Submit your information/talk to someone to see what they can do to help.

It doesn't matter which you choose, your PayPal password needs to be changed, the email attached to it needs to be verified that it is correct and the ONLY one attached to your account.  Your email account needs to have it's password changed and security questions and verifications checked to make sure they coincide with the setting you had. 

If you did not authorize the transaction, your security has been breached to such a degree that the person that hacked you appeared to BE you.  Or the original appeal went to a bogus site from a link in the email and they denied the dispute and NOT PayPal.  Either way, contact PayPal support again, and seek clarification.