Unauthorized Charge Without Authenticator App Confirmation
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I was charged by an app without being prompted to confirm the purchase through my authenticator app.
Why did that happen?
The dispute was closed in favor of the seller.
How can I get Paypal to help me on this?
- Labels:
-
Buyer Protection
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello @Assafdsb,
Welcome and thank your for posting your concern!
We are sorry to hear about the issue with your unauthorized charges debited from you account for a purchase and we understand how frustrating this must be for you. Often, contacting the seller directly is the quickest way to resolve the problem. However, if you are unable to reach a solution you have the option to escalate the matter to a claim.
For further assistance, I recommend reviewing the relevant help centre article such as How do I open a dispute with a seller?, Dispute filing timeframes, & How do I escalate a PayPal dispute to a claim? for more detailed information
How do I open a dispute with a seller?
Hope this information is helpful for your!
Warm Regards,
Shradha
If you feel this or any other post helpful, please enrich the community by giving kudos or accepting it as a solution.
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.