Worth opening dispute?

[Shellolah]

Hi. I have been trying to return a purchase as it does not fit as it should. The shop have been helpful on the surface making offers of replacement dresses at cut prices but when I have told them I simply wish to return for refund - which they strongly oppose - they have offered me 50% refund for non return or 70% for return. I cannot see this in their Ts and Cs. I’d understand 70% for non return but would expect 100% for a return. Also they have said I cannot use a sign for service so now I’m nervous to send it back. The dresses were ordered from stacees.co.uk and both are standard size and unworn (apart from when they were tried on indoors). Could someone please advise what my rights are here?

[kernowlass · Accepted solution]

@Shellolah 

Another Chinese website selling tat, looks like?

Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

The best thing is to not buy from them in the first place, to recognise them -

1. No return address on the returns policy. The site will look as if its in your country (where they despatch goods from) but they will ask for returns to go back to China (returns depot) at a shipping cost often more than the item is worth.
2. No contact telephone number. if you click on contact the most you will get is webmail or an email address.
3. Rarely company address information.
4. Great pictures of items at bargain prices that turn out to be tat.
5. Fake reviews.
6. Google and you can often see previous company names as they change them once enough claims roll in and Paypal stop them using their services and start over.
7. Send fake tracking numbers to win item non receipt of item claims.

If you scroll down to the returns policy and then click on the + boxes below conditions for return you will see a lot of 'outs' that they use to save them having to accept returns.

You can of course open a paypal dispute by clicking on the transaction and using the report a problem issues but paypal generally don't cover buyer remorse only 'not as described'. If you win (you may not) then you would have to return the items (trackable to prove delivery) at your own expense before you get a refund.