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Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.
The best thing is to not buy from them in the first place, to recognise them -
1. No return address on the returns policy. The site will look as if its in your country (where they despatch goods from) but they will ask for returns to go back to China (returns depot) at a shipping cost often more than the item is worth. 2. No contact telephone number. if you click on contact the most you will get is webmail or an email address. 3. Rarely company address information. 4. Great pictures of items at bargain prices that turn out to be tat. 5. Fake reviews. 6. Google and you can often see previous company names as they change them once enough claims roll in and Paypal stop them using their services and start over. 7. Send fake tracking numbers to win item non receipt of item claims.
This is not the case. This is the legit store, but they send me the wrong products. I returned them back and now Zalando doesn't want to make the refund for the wrong product. I want to know if in these cases they reply or not. Thanks.
I've already opened it. I wouldn't be here asking if I hadn't. I really want to know if anybody has had any similar ezperience with Zalando store. I dont get why they dont process the refund when there is proof of their accountability. Yes, I do have to wait the 20 days, and at the same tlme, I'm trying to work this out before the deadline.
Unfortunately not being empowered with the gift of telepathy I have no idea whether you had opened a dispute or not. A lot return the item and have not opened a dispute which is why I advised you to do so.
You do not have to wait the 20 days, try reading the link I gave you as I don't generally give up my time to help rude folks.
Advice is voluntary. Kudos / Solution appreciated.
Well, that link din't help very much. Neither do I have that kind of power, that's why I'm here. If anyone had this kind of issue I recomend to open the dispute too and also mention the exact cause during the conversation, like a storytelling. That's what the customer services' kind operator told me to do in other words. I called and they transfered me directly with the department of claims and disputes. Thanks for your time, though.
