how to contact Paypal management?

[dc3114]

Hi,

I need to contact someone in Management.  I have an issue with being defrauded by buying some counterfeit clothing from Spain with my PayPal.

I was asked to return my items, which i did, but I had to pay $78!!!!!!  It is like PayPal are protecting them.

The seller admitted to selling me counterfeit items, but PayPal still wants me to pay for return shipping and as far as I know has not caused any repercussions for the seller and they are still trading on PayPal even though they are criminals.

I have been in chats with the PayPal customer service, however they do nothing, they just do what they are told to do like robots.

How do I take this matter further?

[kernowlass]

@dc3114 

In some countries like China its perfectly legal to sell fake goods.

So in the event of a dispute as choose your seller and not Paypal you need to bear in mind possible return trackable costs before you go ahead and buy from that seller / country.

Paypal state this >>
IMPORTANT: You may be required to return the item to the seller or other party we specify as part of the settlement of your claim. PayPal Buyer Protection does not entitle you to reimbursement for the return shipping costs that you may incur.

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a private direct message via Social Media on Facebook, Twitter/X, or Instagram pages.