i just got scammed and PayPal don't wanna help

[mohammed-aouad]

i just got scammed from a guy from Paraguay i opened a case hopefully will PayPal take action , and guess what they give the scammer what he want , they refund me one at first , and i opened 4 more cases and they says under review . after many days they message me the case is closed and there is BIG GREEN "WON" NOT "LOST" , and i didn't find my money on my balance , when i contact PayPal support they said "you didn't ask for PayPal to interfere" , LIKE WTF , you guys should automatically see the case this thing make me sick i just lost my money like that easy on this website.

[kernowlass]

@mohammed-aouad 

If you don't escalate a dispute to a claim within 20 days of opening it then it will auto-close.

It tells you that on the email you get when you open a dispute and on the dispute itself. 

[MTS_Chiranjeevi]

Hi @mohammed-aouad,

Thank you for posting to the PayPal community.

I completely understand trouble and apologies for the inconvenience caused.

In a dispute, you can exchange messages with the other party in your Resolution Center to try to solve the problem.

If you’re unable to settle the dispute, you can escalate it to a claim. To escalate a dispute, we often require that at least 7 days have passed since the payment date.

By escalating a dispute to a claim, you’re asking PayPal to investigate and decide the outcome. A dispute will automatically close after 20 days unless it’s been escalated. Closed disputes cannot be reopened or escalated to a claim.

https://www.paypal.com/us/cshelp/article/how-do-i-escalate-a-paypal-dispute-to-a-claim-help367 

Please contact our PayPal Customer service via link - https://www.paypal.com/smarthelp/contact-us (then choose at the bottom one of the contact methods - email or phone) for further assistance.

Hope this helps!

Sincerely,

Chiranjeevi

PayPal/Braintree MTS

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