inconsistent with our User Agreement and therefore can no longer offer you PayPal services.

[Rushi_p]

Reference ID: PP-L-463246868047

You can no longer use PayPal

At PayPal, we value a safe community for our customers to do business. We noticed activity in your account that's inconsistent with our User Agreement and therefore can no longer offer you PayPal services.

Any bank or card information linked to your PayPal account cannot be removed nor can it be used to create a new account. You can still log in and see your account information but you can’t send or receive payments. Funds in your balance will be held for 180 days, after which we’ll send you an email with instructions about withdrawing your funds.

The email i got-

We've reviewed the documents you submitted and determined that you were under 18 years old when you opened your PayPal account. You must be at least 18 years old to sign up for a PayPal account. From now on, you can't send or receive funds with this account.

If you have funds in your PayPal balance, you can use it to refund your customers if needed. You can also withdraw any remaining funds from your PayPal account by clicking Withdraw near the top of the page. If you've outstanding buyer complaints and you want to refund your customers, you can do so via the Resolution Centre in your PayPal account.

To continue using our service, please open a new PayPal account. You'll need to use a different email address.

If you have financial details on the account and want to use them on your new PayPal account, please remove them from the account after the funds are withdrawn.

We appreciate your patience and understanding regarding this matter.

[kernowlass]

@Rushi_p 

So what is your question?

[zhangyoubao]

Hello, this Tuesday I was told that my newly-registered Paypal was permanently limited.

Then I submitted the matching business license and legal person-related information, and then everything was normal.

Yesterday, I was told that my account was restricted again, but this time there was no prompt or any way to remove the restriction.

I don’t know how to solve this problem.

Look forward to your reply.

[zhangyoubao]

@kernowlass 

Hello, this Tuesday I was told that my newly-registered Paypal was permanently limited.

Then I submitted the matching business license and legal person-related information, and then everything was normal.

Yesterday, I was told that my account was restricted again, but this time there was no prompt or any way to remove the restriction.

I don’t know how to solve this problem.

Look forward to your reply.

[Rushi_p]

It says that I am not above 18 years old but currently I am 20 years old and I submitted the required documents for it to so why was my account limited and what can I do to get the limitations removed please help.

[kernowlass]

@Rushi_p 

I think the point may be were you over 18 when you opened the paypal account?

If not even though you are 20 now it would still be considered an illegally opened minor account and permanently limited.

[Rushi_p]

Actually I opened my account just 6 months ago bcuz I got selected to be a tester for user testing and then I came to know of PayPal previously I was not aware of it, so taking into consideration this reason what should I do next?

[kernowlass]

@Rushi_p 

If you submitted documents to prove you are over 18 but paypal thought you were not then you need to appeal.

Reach out to customer services by phone preferably to appeal.

https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--HELP378

[zhangyoubao]

Hello, @kernowlass   could you please help check my question? I appreciate your help.

Hello, this Tuesday I was told that my newly-registered Paypal was permanently limited.

Then I submitted the matching business license and legal person-related information, and then everything was normal.

Yesterday, I was told that my account was restricted again, but this time there was no prompt or any way to remove the restriction.

The following is what I get:

A payment attempt was rejected on your store because your PayPal account has been limited. You need to contact PayPal to remove the limitation or disable PayPal Express in your payment settings.

The PayPal website seems to lack an effective way to contact PayPal customer service.

I don’t know how to solve this problem.

Look forward to your reply.