ebay buyer protection vs paypal protection
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Hi, I'm new to this, and bought an item on ebay (it was electronics, value under $200). It has not arrived after four weeks.
I paid with paypal.
The ebay listing, at the top, says, 'ebay buyer protection'. It does not say 'paypal purchase protection'.
1. Is this item still covered by paypal protection if I file an INR with paypal? I do not want to file with paypal and then find out its not covered.
2. Will I get a refund?
3. Is there any reason I should file with ebay dispute rather than paypal? I'm really confused as to why there are two dispute resolution processes (ebay or paypal) for an INR.
Help is appreciated.
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ebay is a different company than paypal. ebay sells things and paypal is payment portal.
You actually have 3 or 4 or 5 methods of appealing items not received and all are valid. Ebay and paypal are the most convenient.
If you have an option to file a dispute with ebay you are still protected with both. Further, if you pay by credit card you can initiate a chargeback through them. Further to that, if your credit card is through a bank, your bank can help with chargebacks. You can always target a person civilly through the judicial system for your money back as well. Obviously ebay and paypal systems are the quickest and most convenient. Although using a credit card through paypal, I believe you would have longer than paypals 45 days ( i think 90) but you would need to contact your provider for details.
and finally, depending on where you are and where you bought it, 4 weeks is not too unusual. it happens. work with the seller, but if you feel the item is not coming and the seller isn't refunding, then put in a dispute with either.

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