I recently changed my pay pal address to my current email address as i didnt realise my pay pal was set to an email i havent used in ages!
Someone has paid for an item and it keeps coming up with the above message. I know its because my old email is on the listing but i cant get into that email anymore, ive tried signing in and it wont let me because its been over a year.
Go and find the transaction in your “my ebay” > click to the right where it says sell similar > don't fill in anything just scroll down to the payments section > look in the paypal box > is the email addy in there correct with no spelling mistakes? If so then it would have been wrong on your finished auctions so come back for more advice.
Advice is voluntary. Kudos / Solution appreciated.
No the payment has been made to my old email address which is no longer linked ot my pay pal account. and the email has been deleted. Ive contacted the buyers to choose the 'payment not accepted' button but it isnt there on their side.
The money has been taken but i havent recieved it and they cant seem to cancel the payment.
Firstly can you add that email addy to your paypal account, as you can have up to 8 on the one account. If you can add and verify it then the payments should come through.
If not then you need to contact your buyers and ask them to see what it says in there paypal accounts either:
1. Unclaimed with a cancel option. 2. Unclaimed. 3 Completed.
If its: Unclaimed with a cancel option.
Then ask them to cancel the payment but tell them that it will take a few days to go back to their funding source if they funded their original payment with a debit or credit card. Then get them to use the "send money" > Goods option and pay to your email address. Tell them DO NOT use the ebay option or it will direct them to ebay checkout and the same thing will happen.
Unclaimed.
If there is no cancel option then the buyer will get their money back automatically 30 days after paying if it remains unclaimed. If it changes to completed they need to come here for advice. You will need to sort out between you if you want to still go ahead with the sale or cancel it.
Completed.
If its completed then come back for more advice.
Then next time you list an item for sale change the email addy during the listing process and check everytime.
Also to help you sort things with your buyers you can pull their contact info if its an ebay transaction. Go to advanced search top of ebay pages > contact member left column > fill in the details and ebay will send you an email with their telephone number.
Advice is voluntary. Kudos / Solution appreciated.
