Paypal issued a refund for eBay item without any notice or reason

DorothyJ
Member
Member

Yesterday, I accepted an offer for an eBay item. I sent an invoice, and the buyer paid. Today, as I was getting my mailing labels ready, I was surprised to see that Paypal had given the buyer a refund. I received no notice giving a reason or explanation, from either eBay or Paypal. Normally, if a buyer asks to cancel a transaction, I have to file a request with eBay, and when the buyer confirms, the refund is automatically issued and I get a notice, but I have no idea what happened here. I have tried contacting the buyer with no response so far. I'm glad I checked my Paypal account before sending the item, because as far as I was aware, the item had been paid for and was ready to ship! Is this a glitch, has anyone else had this happen recently?

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2 REPLIES 2

minty1
Advisor
Advisor

Hi DorothyJ

 

It could be a glitch or if u havent heard from the buyer it could be the account wasnt theirs or the method they paid with didnt belong to them resulting in the payment being reve??

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minty1
Advisor
Advisor

*reversed

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