seller unable to accept funds. checkout error (2018)

[sam0715]

Hi I'm currently a seller on ebay at the moment and business has been picking up. But recently I've had customers emailing me saying that they were unable to buy the product due to this checkout error. Since then my business has been non existent. I have another acc and have tried to order items from myself which works fine though if I'm using a desktop pc but the error only occurs when I use my ipad. Please help me

[PayPal_Rachael]

Hi sam0715, 

I am sorry to hear that you are having an issue receiving payment. 

There is no feature that would cause something like this so we would have to look into this a bit further for you. I would recommend getting in touch with our customer service team. You can get our number by clicking contact at the bottom of any PayPal page. We are also available on Facebook www.Facebook.com/PayPalUK and on Twitter @AskPayPal.

I hope we can get this resolved for you quickly.

Rachael