Missing payment

Jadeybum90
Contributor
Contributor
Hi I had a notification saying I had received a payment today, and when I checked the activity “in” section it is showing as received but it’s not showing in my balance/pending balance. From what I’m aware I can’t see that my account was in minus funds, any idea why it might not be showing. thanks
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Jadeybum90

 

Have you bought anything and paid for it via paypal since the payments should have gone in??

The reason i ask is that if you have funds in your paypal balance and then buy something then paypal will sometimes take from those funds rather than from your normal funding source eg bank account or card.

To check go and click on the word "details" next to any recent paypal buying transaction and see if they were funded from your paypal balance ie buyers payments rather than your normal funding source.


Advice is voluntary.
Kudos / Solution appreciated.
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