Payment expired

Whatthewhatnow
Contributor
Contributor

I've just had an email from a trader I made a purchase from back in November. Payed by PayPal, assumed it had gone through, received goods, thought no more of it. It now transpires that there was some kind of a computer glitch their end and some payments weren't collected. They've given me the correct transaction number and date so it all seems legit and asked me for payment.

However, I can only seem to view completed transactions on my paypal account, this payment simply isn't on there. Not even coming up under search. Obviously I'll be paying them for what I had, I'd just like to view the transaction and satisfy myself it's all as they say. 

Any help appreciated.

 

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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@Whatthewhatnow

 

If a payment did not go through then it would revert back to you at 30 days and the pending status disappear.

 

Your best bet is to go back through your funding source and see if the item was paid for or not.


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Kudos / Solution appreciated.
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Whatthewhatnow
Contributor
Contributor

Thank you for your reply.

it never showed up as going from my bank account on that date and there's nothing in my PayPal but I could only find completed transactions. So I guess I can safely assume they never received it and pay again.

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Ginapoo
Contributor
Contributor
Hi there - I received the same - did you pay ? I have asked that they request payment through PayPal as they are unable to show me any other payment ref
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