Very confused about a payment
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To withdraw funds from your paypal account balance you click on the withdraw funds tab and send it to any bank account you have linked / verified to your paypal account (when you set up the direct debit mandate).
Why would you send it to your paypal account balance when it is already in there??
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Do you own that email address??
If so then add it to your paypal account via the profile tab and verify it (you can have up to 8 on the one paypal account so keep your other one as primary).
Then the money should come with it.
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What does it say next to the transaction in your paypal account?
1. Unclaimed.
2. Unclaimed with a cancel option.
3. Completed.
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If you have found the money in the other account then using the personal /gift option "send" it back to your other email addy / paypal account and then you can click on the withdraw funds tab and withdraw it to your bank account which hopefully you do have linked to your paypal account (and set up the direct debit mandate),
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