I use paypal for my business and i put all my charges through paypal using bank account or credit card.
I average about sending 80k-100k a month via paypal..
About 3-4 months ago anytime i tried to make a payment that was above $1500 i would get the following message
We are not able to process your payment using your PayPal account at this time. Please return to the recipient's website to complete your transaction using their regular checkout flow.
At this time, we are unable to process your request. Please return to Newegg.com and try another option.
I called paypal the agent said he has no idea > limitation department no idea > supervisor no idea.. and then they are sorry and they don't know. It is a internal security model that is blocking it.. great seems like a very stupid model to be honest. I guess they are indirectly telling me to close my account and go away.
So i tell my self okay.. big deal i won't do anything over 1500+ in paypal..and i go on doing my business.
Today i wake up.. i add my new master card to my account to start using and i go to purchase $20 item for our business and i get the same message above. I tried any amount even $1!!! still didn't work.. same message and kicked me out. Also when you add a credit card to paypal its charges it a $1 to verify it but they charged it $0.. to the point that my credit card company put a hold on the card and asked why was there a $0 charge.
I called paypal.. and after explaining to them and what is going on they said we don't.. and it can't be the internal security model becasue its not denying anything.
WRONG.. its exactly the internal security model thats denying any dollar amount. The system blocks credit card and instant transfer.. so the system doesn't know what to do (no payment options to display) and kicks me out before i can even login and says you cannot use your paypal account at this time...
I actually tested this. Big merchants such as newegg and buy.com don't accept echeck but only credit card and instant trasnfer via bank. I went to another small merchant and it allows me to login but only echeck option is available.. and the rest are grayed out.
FInally called a second time and they tell me this is a bug that has been going on for a while.. god knows what they define while as. So they tell me they have escelated the case to engineers and they will look into it.....doesn't really give me any hope because i know its a bug with the internal security model they have...
I am not asking for any special treatmeat, this needs to be fixed. I don't use paypal for personal matters.. this is business and i spend a lot of money via paypal to keep my business going.
Overall all the agents i spoke too were nice and i think they tried their best with the access they had...
So what do i do? Write a letter? keep calling till i get an answer?
Paypal is too busy worrying about so called security system that they have forgotten about their customers. If i can't continue to use paypal i am going to close my account and seek other alternatives.
I can't even get in touch with anyone higher.. executives.. ops to try to resolve this issue.....
Any comments... suggestions are greatly appreiciated.
