Do you get an email receipt when sending money?

deltaunit
Contributor
Contributor

I've sent a payment to someone (and it is showing as completed in my account) but I haven't received a receipt or notification email. Is that normal? I thought you are supposed to receive confirmation of such transactions? I have received notification emails in the past when paying for ebay items or paypal invoices / request for payment. Is just sending money not the same?

 

I sent some instructions to the seller with the 'notes to seller' text field but now I am unsure if they will have received the message or not.

 

So, are you supposed to get an email receipt when sending money?

Login to Me Too
3 REPLIES 3

surplusdealdude
Advisor
Advisor

Well, I don't know about you, but I get one.

 

It might have something to do with how your emil preferences have been set up - we've been getting some complaints about that - looks like most people should at least check them to make sure they're okay.

 

Click on your profile and then look for something called "notofocations" in the left hand column of the page that comes up.  Click on that and update the choices.

Login to Me Too

deltaunit
Contributor
Contributor

Cheers but there is no specific notification option related to sending payments, only receive or requesting.

 

Hopefully it is a one-off as it could be a security risk not to be notified...

Login to Me Too

surplusdealdude
Advisor
Advisor

It might also be that the email is just delayed - I've had that happen, sometimes for several days.

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.