Can't link or transfer between PayPal and Monzo

[doktor-tone]

Hi,

I'm trying to transfer funds from my Monzo account to PayPal. I can neither link the Monzo account as a bank from the "Bank accounts and cards" section of my PayPal Wallet (error from PayPal is "We're sorry. We're not able to process your request right now. Please check your information and try again" - I have checked my information and tried again, same error"); nor can I transfer from Monzo to PayPal via my PayPal sort code and account number, error from Monzo is "<amount> payment to PayPal declined. Check the account number and sort code" - also checked and tried again, etc.

My account details (name etc) match where required.

Any suggestions for how to complete the transfer? Thanks!

T.

[Brik1]

I don't have a solution, but I'm also having a similar issue. I recently fully switched to Monzo and have been able to add the card for payments, but am not able to link my bank account to set the direct debit to pay my Paypal Credit DD. All my details also match and I only have one PayPal account. 

[PayPal_Siobhan2]

Hi doktor-tone and Brik1, 

Thank you for contacting the PayPal Community Forum! 

Not all banks/cards are accepted on PayPal. As Monzo is a virtual bank it may not be used with PayPal, and you will need to add a bank/card from another financial institution. I apologize for the inconvenience. 

- Siobhan 

[doktor-tone]

Thanks for the reply - That's strange, I have friends who have successfully linked their Monzo and PayPal accounts. Any idea why that is?

[PayPal_Siobhan2]

Hi doktor-tone, 

Thank you for your reply! 

If you have a Monzo debit card, you may add this through the "Wallet" section of your PayPal account. The Monzo bank account may be added with our Customer Support team over the phone, after full verification has been completed with the PayPal account holder. Please ensure you have authentication set up with Monzo, as this is a regulatory requirement. To contact our Customer Support team by phone, and request they add the bank account for you, please go to www.paypal.com->Help->Contact Us. The phone number, and opening hours will be shown to you. 

- Siobhan 

[doktor-tone]

Hi, I tried calling PayPal support and they stepped through the problem with me but they couldn't fix the problem. What do you suggest I try next?

Thanks

[doktor-tone]

Also, Monzo are saying it's PayPal's problem as they're not receiving any requests for authentication.

[doktor-tone]

A second telephone call to PayPal fixed the problem, although I've no idea what the second support assistant did that the first couldn't.

This shouldn't have to be so difficult, especially when out of me, PayPal and Monzo it's just me that isn't doing anything wrong. It'd be really helpful if PayPal and Monzo could get on the phone to each other to sort it out.