Cash in problem

[Tkrox]

First time having problems with cashing in from Paypal to Gcash. Funds are no longer in my Paypal account, and my Gcash acct still reflects zero balance. How long do the funds return or reflect in my wallet? Or what do i need to do to resolve this? I need the money badly.😢 thanks for your inputs

[PayPal_RachelK · Accepted solution]

Hi @Tkrox,

Welcome to the community and thank you for your post!

I do understand your concern with this. There are a few reasons that may be why you have not received your funds into your Gcash account yet.

If the transfer shows as Completed in your PayPal account, it would mean the funds have successfully left PayPal.

It can take up to 48 hours to receive funds once you initiate a transfer. If this timeframe has passed, there may be issues with your Gcash account. For example, your GCash may have reached the wallet limit for the month, or there was a system timeout that made the fund transfer unsuccessful.

I would suggest you should contact Gcash for further details. 

I hope you get this sorted!

- Rachel 

[Hallycutie]

Hello @PayPal_RachelK i had the same problem I cash in last sept 4 up until now the funds didn't came through. I already contacted gcash about this concern and they said they're just waiting paypal to escalate.