Duplicate payment for something I only paid for once

[copycat46]

Hi,

I'm from the UK and I made a payment via PayPal for a service. However, PP have taken the payment from my account twice. One payment has been debited, the other has been pending for the last three days. I contacted my bank and they said to contact PP for the refund, due to the amount involved. I tried the resolution center, but there's nothing that covers this issue. Any help would be greatly appreciated. 

[kernowlass]

@copycat46 

If the pending payment is not claimed it should time out 30 days after paying.

[copycat46]

Would it speed things up if I made PayPal aware of the problem?

[Carmcolasurdo]

Exact same thing has happened to me!

[PayPal_RebeccaN]

Hey @copycat46, 

Welcome to the PayPal Community Forum! 

Thank you @kernowlass for this response. This does sound like a pending authorisation. As @kernowlass stated, this should time out after 30-days. 

PayPal may be able to void pending orders and authorizations from your account after 30 calendar days. If you wish to cancel a pending order before the 30-day timeframe has passed, you must contact the merchant to do so.

I hope this helps and I hope you enjoy your day. 

Rebecca.