Funds sent to wrong email

Molly0401
New Community Member

I have a deposit pending from TurboTax but they sent it to the wrong email address. My PayPal Account has a different email address. How do I get my money? They won’t resend it! 

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1 REPLY 1

PayPal_Bindu
Moderator
Moderator

Hello @Molly0401,

 

Welcome to our community forum and thank you for your post!

 

I understand your concern about the payment sent to wrong email address. As the payment was sent to an email address which is not added your PayPal account, you can add and confirm the email address in your PayPal account, the money will show up in your PayPal balance. As the payment is still unclaimed, you can also ask the sender to cancel the payment and resend it to your correct email address.

 

I hope this information helps!

 

Bindu

 

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