Hi there, how do I know if the recipient has received the money? Thanks

user11223344
Contributor
Contributor

Hi there, how do I know if the recipient has received the money? Thanks

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1 REPLY 1

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@user11223344 

 

The transaction will be listed as Completed on the Activity page on your end.

 

The recipient may experience a hold on a received payment though if:

 

sender forget to pay with friends and family option or can only send goods and services payments.

- your account is new at receiving goods and services payments

- haven’t received payments in a long time or unusual activity for your account

- because PayPal detects high value or highly risky transactions

- received numerous complaints, disputes from customers or senders

 

To release the hold sooner, recipient/seller has to:

  1. Go to Activity
  2. Find the transaction to update, then click Get your money
  3. If a product was sold, select Product to add tracking information or print shipping label directly. 
  4. If payment received does not require shipping or sold an intangible item or services, select Service or virtual product to confirm order status. 
  5. Click Submit

Then ask sender (you) to confirm receipt after 48 hrs: 

 

  1. Click Activity at the top of the page.
  2. Find and click the original payment for the item.
  3. Click Confirm receipt.
  4. Click Yes to confirm that you received the order.

Kudos & Solved are greatly appreciated. 🙂
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