How does one cancel a transaction?

[kmcd50]

I did not invoice the buyer. He paid on his own to the wrong email address. I cannot access the money. Can I ask him to cancel the transaction, and if so how does he go about doing that? TIA

[Sykeeeee]

Hi, u can cancel only if the PayPal account it s not made on that mail if it is u can t do anything, try contact support and tell but they will probably not help you.

[kernowlass]

@kmcd50 

Ask him what it says on the transaction on his paypal account.

If its showing pending / unclaimed and there is a cancel option tell him to use it and the funds will go back to his funding source. May need to allow a few days for completion.

If there is no cancel option but its showing pending / unclaimed then it should time out at 30 days and go back to his funding source.

If its showing completed/sent/payment then he would need to reach out to the recipient and explain its a mistake and request a refund. Best to offer to pay the fee if they were charged one and for him to accept a part refund minus the fee as it was his error.

If its completed and the recipient won't refund then as long as he paid goods/services he can open a dispute for non receipt of item as that person has nothing to send them they should once escalated to a claim get a refund.