How to cancel my transaction?

pashinyan24
Contributor
Contributor

Please I want to cancel my last payment? Thanks

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1 REPLY 1

jmarc_38
Esteemed Advisor
Esteemed Advisor

hello @pashinyan24 

 

Some payments can be reversed, others cannot. You can only void a pending payment that appears as Uncollected, meaning it has not reached the recipient. A Cancel button is available next to this payment type.

From your PayPal app, here's how to cancel a pending payment:

Tap View Activity.
Select the payment you want to cancel.
Tap Cancel payment.

From your computer, here's how:

On the Activity page, find the pending payment.
Click Cancel.
On the next page, click Cancel payment.

If a payment is "Completed", it means that the money has already reached the other party. It therefore cannot be undone.

You can always request a refund from the recipient. If you're denied a refund when you believe you're entitled to it, you can report a dispute to discuss it with the seller via the Dispute Manager*. If this does not lead to a solution, you can turn your dispute into a claim for PayPal to find a solution, if necessary.

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