I was charged to my credit card by shein.com via PayPal and it doesn't show up in PayPal

Makromarg
New Community Member
I was charged to my credit card by shein.com via PayPal and it doesn't show up in PayPal as a transaction. what can I do?
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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Makromarg 

 

If you bought something online with a debit or credit card and didn't log into your Paypal account then of course it won't show on that Paypal account because you bought as a guest buyer.
However your seller may have processed that payment using their Paypal 'card reader' and so Paypal would show on your bank or card statement.

You generally don't have Paypal buyer protection cover as a guest buyer but you can contact customer services and they may be able to assist you by reaching out to the seller for you.
So If you need help for a guest buyer transaction then you can;

1. Phone Paypal customer services and see if they will help you.
OR
2. Contact your card issuer for a chargeback.



Advice is voluntary.
Kudos / Solution appreciated.
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