Hello @HH191,
Welcome to the community forum and thanks for posting!
I'm sorry to hear about the trouble you've had recently with your account. Payments can often be blocked or declined if we detect any unusual or suspicious activity. We decline some payments to help protect you from any possible fraudulent activity. Since you have been using the card for purchases before, please try the payment again at a later time. Here's the help center article to know how to resolve the negative balance.
I hope this helps,
Ayesha
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