Money held until I release goods but I have no goods to send - please help?

[bettybee1]

Hello,

I run an awards and two organisations who entered this year asked to pay by PayPal.

I obliged but now PayPal won't release the funds until I ship the goods - but there are no goods to ship.

Please can anyone advise?

Thank you in advance.

[kernowlass]

@bettybee1 

https://www.paypal.com/uk/smarthelp/article/why-is-my-payment-on-hold-or-unavailable-faq1987

https://www.paypal.com/uk/cshelp/article/how-can-i-release-my-payments-on-hold-help129