PayPal On Hold / Pending

[la_99]

Hi! I'm new to Paypal and I received a payment recently but it was on hold. Without thinking and researching I updated the order information as a product which I don't know what it is actually. Watched clips on YouTube it was said that the second option was supposed to be selected for me to receive the payment. Can I still change the order information or will I be able to receive the payment? Thank you so much for answering.

[sharpiemarker · Accepted solution]

@la_99 

Go back to click the transaction and see if there’s an “Edit tracking info” button or link. If not, then you’ll have to wait until after 21 days for PayPal to release money.

[la_99]

@sharpiemarker 

I choose the option "product" when I tried to get the funds sooner but I was supposed to choose the second option "service or virtual product" according to the YouTube tutorials I watched. And I don't know if I'd still get the payment.

This is now how it appears on my PayPal.

[kernowlass]

@la_99 

Then you will get it at 21 days if you don't supply tracking.

[la_99]

I'd still get it then.
Thank you so much! 💓

[LucyBellew]

I never even got an option of "service or virtual product" ?? its just assumed its a literal thing that im sending... which it isnt... there's no way to change that?

[Wen05talingdan]

My money in my paypal is on hold how to off hold asap ..i canot wait for 21days..pls. help

[kernowlass]

@Wen05talingdan 

https://www.paypal.com/ph/smarthelp/article/my-payment-is-on-hold.-why-is-this-happening-faq3297?app...

[Yhumz]

That my problem too i dont know why they held my money.

[kernowlass]

@Yhumz 

https://www.paypal.com/ph/smarthelp/article/my-payment-is-on-hold.-why-is-this-happening-faq3297?app...