Payement is temporarily suspended.

hamzaiss
New Community Member

what i should do :<We have suspended payment because we have noticed that you are a new PayPal seller and that you will need time to develop a positive sales history. The amount will appear on your pending balance and will be available once the order is processed. >

notice : this payment is just from a friend.WhatsApp Image 2021-07-05 at 19.48.33.jpeg 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@hamzaiss 

 

As you don't have the friends/family option available in your country then all payments are seen as payments for goods/services and so you are subject to the new seller hold as per link.

 

https://www.paypal.com/ma/smarthelp/article/my-payment-is-on-hold.-why-is-this-happening-faq3297?app...


If you mark the transaction as processed then the sender may have the option on their account to mark the transaction as delivery/satisfied. If they confirm this by clicking on the "Confirm Receipt" button, the funds may be released to you sooner ie 7 days after they verify. This is not always available or guaranteed. 
If not then sadly its 21 days.


Advice is voluntary.
Kudos / Solution appreciated.

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2 REPLIES 2
Solved

kernowlass
Esteemed Advisor
Esteemed Advisor

@hamzaiss 

 

As you don't have the friends/family option available in your country then all payments are seen as payments for goods/services and so you are subject to the new seller hold as per link.

 

https://www.paypal.com/ma/smarthelp/article/my-payment-is-on-hold.-why-is-this-happening-faq3297?app...


If you mark the transaction as processed then the sender may have the option on their account to mark the transaction as delivery/satisfied. If they confirm this by clicking on the "Confirm Receipt" button, the funds may be released to you sooner ie 7 days after they verify. This is not always available or guaranteed. 
If not then sadly its 21 days.


Advice is voluntary.
Kudos / Solution appreciated.
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alliewsmith
Contributor
Contributor

Its been over 30 days.  I have received funds from other people with no problem

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