Payment Pending but Nike didn't receive order and can't cancel on their end

elijahdilla
New Community Member

Hello, I recently attempted to make a purchase through the Nike app. I tried to use pay pal , and my order was declined but the payment was still deducted from my card and is now in pending. I'm from the Philippines so I couldn't call the Pay pal customer service, and I've spoken with Nike chat support and said they can't do anything about it and I should just contact pay pal and wait. Is there any other way to cancel this transaction? 30 days is too long for the amount I paid.

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@elijahdilla 

 

When you pay a company then it is often pending or awaiting authorisation until that company processes your order and captures the pending payment.

If they don't process the order and capture that payment then the pending status times out at 30 days post-payment and returns back to your funding source.


Advice is voluntary.
Kudos / Solution appreciated.
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