Paypal asking me to Link a new payment method when I already have Bank and Card Linked

[Ehood7756]

Hi, I've been trying to send money to a friend and I'm stuck on a screen that states "Link a new payment method" the problem is, I already have my Bank and Card both linked & confirmed. I have verified my phone number, email and I have verified my ID. I looked at the resolution center and I have no account limitations. I have called Paypal 3 times now without success. Last time I called Paypal they helped me unlink and relink my bank in a attempt to fix it. I was told by Paypal over the phone that there was a 24 hour hold on my bank and that It would resolve in 24 hours, 72 Hours later nothing has changed.

I tried setting up a preferred payment method to no avail. The weird thing is though that I was able to send money to my friend 1 week prior, ever since I sent the money I have had problems with Paypal one after another. If anyone can provide some assistance, that would be much appreciated!

[Heer_S]

Hi @Ehood7756 

Thank you for the post. I am glad to know you have made primary checks on the account be it Limitations, Verification of account, relinking the bank, waiting for certain period as suggested by PayPal(72 hours). At the same, I feel sorry for not getting the issue resolved. Since you have made most of the things cleared for an issue, please do check few more as stated below.

1. If you have re linked the bank or the card, please make sure you have Confirmed on PayPal account before making transactions through them.

2. Check if you are unable to transfer from card and the bank that are linked. If yes, is the bank account and the card is from the same bank? If so, please contact the bank to check if they have any ongoing issue with the payment transfers.
After checking the above, please contact PayPal support. Hopefully, it should be fixed as early as possible.

Thank you
Heer