Refund to a cancelled credit card

[AmitRachmanov]

Hello,

I made a purchase like a month ago and had to cancel my card since then. Long story short the parcel never arrived and I was issued a refund.

The refund is linked to the old credit card which is no longer available. 

I cannot see the funds on my paypal account / bank logs. (Been 24 hrs) 

Am I supposed to wait any longer? What happens if a refund is issued to a cancelled card?

Thank you

[kernowlass]

@AmitRachmanov 

Refunds automatically go back to the payment method used to pay the seller.

If the card ACCOUNT that both cards belong or belonged to is still open then it should go through fine.
However if its a completely new card / account then it may decline so ask your old card issuer if they can help you recover your refund.

[kyson]

Hi @AmitRachmanov ,

Welcome to the Community Forum! If the card was closed or cancelled, contact the card issuer to access your refund. Since, the money will still be sent to this card account. I hope this information helps. -Kyson