Refunds in PayPal

financialsecjs
New Community Member

When you refund a payment, does the sender get the GROSS amount?

 

Does the original recipient eat the fees if the gross amount is refunded?...It seems that this is the case as the Activity Report shows deduction of the full (GROSS) amount from my account.

 

In order to not eat the fees, should I only refund the amount less the fees?

 

Please advise.

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@financialsecjs 


Paypal no longer returns the fee you were charged when your buyer paid as part of any refund that you issue.
Paypal processes your buyers original payment and then the refund for you, the fee is for providing that service.

The buyer gets a full refund, you pay the fee.


Advice is voluntary.
Kudos / Solution appreciated.
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