Says money has been refunded to my card but it hasn't not shown up.

lmaoleonix
Contributor
Contributor
Hi, It says it the refunded money has been deposited into my card, but I checked my bank and there was no money refunded. Date of the refund: July 17th 8:30PM
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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@lmaoleonix 

 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account. Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/us/smarthelp/article/FAQ1212


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lmaoleonix
Contributor
Contributor
Hi, so It says it's marked as completed, but I never gotten my money but my refunds always took 2 days through PayPal.
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PayPal_JonK
Moderator
Moderator

Hi everyone! Thanks for visiting PayPal's Community Forum. Thank you @kernowlass for your help getting a resolution started on this thread. We greatly appreciate it!

 

@lmaoleonix, welcome! I'm sorry to hear a refund hasn't gone as smoothly as you had expected. If you do not see the refund within 30 days, please reach out to our Customer Support teams to see if a trace needs to be initiated. 

Best wishes and good luck on this and future transactions through PayPal!

 

 - Jon K


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