I purchased concert tickets in February 2020 from a seller, and the concerts were officially cancelled and refunded in August 2021. I did originally receive the tickets before the concert was cancelled. Ticketmaster refunds only the original purchaser of the tickets; the problem I have now is that the seller claims that they changed cards, and the money was refunded to the defunct card. They state that neither PayPal nor their credit/debit card company have been helpful in obtaining their refund despite numerous attempts to contact both, and that this "held in limbo" status is the same for multiple other people.
So, because TicketMaster refunds to the original purchaser of the ticket, I am going on an honor system that this person will return the money to me. They have indicated that they will not do so before they receive their own refund. Before I open a can of worms, I would like to see if there are other avenues to help them obtain the refund so that they can return it to me. If there is no solution, and they still will not return the money, I would also like to know if this is something I can dispute and then (more than likely) escalate into a claim for PayPal to investigate, despite 120 days having passed.
