Hey. Thanks for the reply. I have managed to contact support and it has been exhausting. I finally made it through leaving them a message. We did the back and forth messaging and it seemed like nobody who was replying could see my account activity to see what I was trying to explain. A few different ones replied stating that the request was made two times as stated in Paypals terms. I finally sent them a pdf of my account activities showing that the payment was sent to my bank everyday from Jan 18 to Feb 8, sometimes more than once.
When one of them finally read what I was saying and compared that to the transactions, she seemed to understand and could see why I was so frustrated. She explained that she was going to write an email for me to send to my bank explaining that the transactions were unauthorized and a refund was given and suggested they consider reimbursing me all or part of the $500 NSF fees. I am still waiting to hear from them.
She assured me the problem was resolved and asked me to click on the end chat link so the issue can be closed. She seemed very reassuring and confident I would be very pleased with the outcome. So far there is no outcome. My bank is still deciding if they will refund any of the NSF fees so I went from broke to $500 more broke all over a $5 transaction that was canceled. Then I noticed yesterday that two more paypal echeck transactions for $5 were sent to my bank. There are funds in my that account now so they will clear but it was all canceled. The merchant canceled the unpaid invoice so Paypal is requesting money from my bank and nobody is owed the money.
Ending the chat session was a mistake on my part. Before that I was able to type a message anytime I needed to give them information or ask a question and the next available CS person would reply. Without that I had to start over. The ones I've talked to so far are either unable or unwilling to look at my account activities and have been quite rude in their replies. Reassuring me that paypal only sends requests through twice and then asked that I read Paypals terms so I understand what happens. I do understand what is supposed to happen but something not normal happened and that is the big issue I want resolve. The last one that replied that he understood my frustration but stated that the payment was only sent through twice and nothing was unauthorized. He does not understand my frustration because telling me something that was not what my account activity showed and saying nothing was unauthorized when a Paypal CS rep stated it was unauthorized and put it in writing.
I've been very patient through this whole ordeal. It is getting difficult. I have tried to maintain my composure but the f bombs and insults became necessary. When I send a muli paragraph message and attach a few supporting documents and a few minutes later I am being reassured that the request was only sent twice, that one is going to be called ignorant and see some colorful language. To top it off, as one explained that it was only sent through 2 times he also explained to me that Paypal does not charge NSF fees and whatever NSF fees that did occur I had to talk to my bank because Paypal will not pay for them. I already explained that I was waiting for my bank to reply and that he needed to read what I wrote and respond with things related to what I ask. Not some ignorant assumptions. Not once in this whole nightmare did I ask about Paypal paying anything. I just want the problem fixed.
I guess I'm just venting now. It's frustrating. Nobody I contact at Paypal seems to care. My bank has been less than helpful and
very rude and condescending when I call. I've been a customer with them for nearly 40 years. Most vehicles I've bought in my lifetime were financed through them. I've purchased two homes over the years and I gave them my business. When I first contacted them I was asking for help. Things were bouncing though my accounts that shouldn't have been and racking up NSF charges and I called hoping they could help me figure out what was going on.
When I was desperate to get a hold of someone at Paypal to help me resolve the problem, I was at least hopeful they would be able to fix whatever is broken. I will continue to try but have no hope they can or will be helpful in any way.
