Transaction disappeared

momoalla
Contributor
Contributor

I have made a payment that was then voided by the seller and the transaction just disappeared in my activity and I have not received the money back to my account, I have the transaction email info.

Help please.

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1 REPLY 1

Imsubh
PayPal Employee
PayPal Employee

Hi @momoalla,

 

Thank you for contacting PayPal community!

 

I would like to inform that if you have been charged and the transaction is voided by the merchant, then the amount usually reflects in your bank or card statement within 2-5 business days. Please visit this link to know more about the refund.

 

I hope this helps you!

Imsubh

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