UTEST payment issue.Paypal declining payment

Bibiana5
Contributor
Contributor

I am a free lancer and did some work for Utest however my payment of 80 dollars has been declined by paypal twice.UTEST indicated that paypal declined due to risk concerns. What does this mean and more importantly how can I sort it so that my fund can come through paypal?I am not in one of the countries on the list either.

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PayPal_Ayesha
Moderator
Moderator

Hello @Bibiana5,

 

Welcome to PayPal Community and thank you for posting!

 

I am sorry to know that the payment was declined. I know how important it is to have funds at the right time. Not to worry, I am here to assist you. As per the information that you've shared, it seems like you're trying to receive money as a freelancer, it is possible the sender may be unable to send money due to risk on their account. There won't be any risk trigger for receiving money. In this case, they may have to try again at a later time or contact the customer support team if the issue persists. To have hassle-free transactions, please check if you have verified your PayPal account by adding your financials. If the account is verified, it would show on my account page of your PayPal account.

 

Best Wishes,

Ayesha


If this post or any other was helpful, please enrich the Community by giving kudos to its author, accepting it as a solution, and/or coming back to assist others. Members make this Community great!

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PayPal_Ayesha
Moderator
Moderator

Hello @Bibiana5,

 

Welcome to PayPal Community and thank you for posting!

 

I am sorry to know that the payment was declined. I know how important it is to have funds at the right time. Not to worry, I am here to assist you. As per the information that you've shared, it seems like you're trying to receive money as a freelancer, it is possible the sender may be unable to send money due to risk on their account. There won't be any risk trigger for receiving money. In this case, they may have to try again at a later time or contact the customer support team if the issue persists. To have hassle-free transactions, please check if you have verified your PayPal account by adding your financials. If the account is verified, it would show on my account page of your PayPal account.

 

Best Wishes,

Ayesha


If this post or any other was helpful, please enrich the Community by giving kudos to its author, accepting it as a solution, and/or coming back to assist others. Members make this Community great!
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Bibiana5
Contributor
Contributor

@PayPal_Ayesha 

 

I verified my account with 2 of my bank acount.I am able to do online shopping with my paypal but I am not able to recieve money from UTEST.What could be the issue?

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