Was sent a payment via goods and services, faced with "payment pending"

[cwlli]

Hi, I recieved was sent £330 via goods and services, and I have been told by the app that its been sent to me, and that the money has left the senders account, but has not entered mine yet, with my balence saying 0, only saying 330 pending in small writing below. This is my first time using goods and services, and I would really like to buy a second hand bike frame before anyone else gets it! Is there any way I can speed this up? 21 days feels insane for money that I could otherwise have been sent instantly! Charlie

[sharpiemarker]

@cwlli 

A payment may be pending because it is an eCheck that has not cleared the bank AND PayPal yet, so double check that by opening the transaction for an ETA.

A payment may also be pending because it is subject to PayPal’s 21 day funds availability hold for these reasons:

- sender forgets to choose appropriate transaction type

- sender cannot send a friends and family payment, only goods and services payment

- immediate release amount has been exceeded for the month

- your account is new at receiving goods and services payments

- haven’t received payments in a long time or unusual activity for your account

- because PayPal detects high value or highly risky transactions

- change in products/services being sold

- received numerous complaints, disputes from customers or other users

You may do certain tasks to get the funds released sooner:

There are two methods to release money sooner depending on what you see on your screen:

Method 1:

Recipient has to change the order status or add tracking: 

1. Go to Activity. 
2. Find the transaction to update, then click Get your money. 
3. *If you sold a product, select Product to add tracking information or print shipping label directly. 
4. **If you received payment that do not require shipping, selling an intangible item or service, select Service or virtual product to confirm order status. 
5. Click Submit. 

*Use one of the approved shipping carriers and PayPal release the hold 24 hours after the courier confirms delivery to the buyer’s address.

**Recipient will get their money 7 days after confirming the order status as Completed.

Method 2:

If there are no issues with the transactions such as disputes, claims or chargebacks, the funds should typically be released within 21 days from the date of payment.

In some markets, the transaction can be marked as "shipped" or "processed" to gain earlier access to the funds.

Here's how to mark your item as “shipped” or “Processed” in the Transaction details:

1. Log in to your PayPal account.
2. Go to Activity page,
3. Click the transaction to update.
4. Click “Add tracking info” button.
5. Click the Order Status menu and select “Order Processed” or “Completed” if shipping is not required, otherwise select “Shipped” and provide tracking number if available.

Then, after 48 hrs from payment date, ask Sender to ‘confirm receipt’ when the option is available, here’s how:

1. Click Activity at the top of the page.
2. Find and click the original payment for the item.
3. Click Confirm receipt.
4. Click Yes to confirm that you received the order.

Note: Not all transactions will have the ‘confirm receipt’ option nor is required to confirm receipt.